OBJECTIVE:  To obtain a professional position with an organization that allows me to contribute to its mission by utilizing my knowledge and experience, and offers opportunities for career growth.

 

HIGHLIGHTS OF QUALIFICATIONS: 

•         Over 15 fifteen years of strong telecommunications, project management and networking experience

•         Analytic, detail oriented and results driven.

•         Excellent interpersonal and communications skills.

•         Mission driven and team player.

 

 

PROFESSIONAL EXPERIENCE:

 

TIME WARNER CABLE

Herndon VA, 21071

 

Position: Sr. Network Project CoordinatorDates of Employment:  10/4/2011 to Present

 

Duties and Responsibilities:

 

•         Performs Project Planning with Project Team (including sub-contractor partners) and Customer.

•         Manages project-related properties (Hardware, software applications

•         Schedule and facilitate meetings, events and resources as it relates to meeting the needs and requirements of the project(s). .

•         Present status briefings to stakeholders.

•         Plans meetings with project team and customer(s).. 

•         Conducts research related to objectives and issues on medium to complex projects

•         Prepare and manage project(s) documentation, reports updates and briefings

•         Prepares materials and scheduling for project meetings using Microsoft Office Suite

•         . Assists in cost tracking and analysis of actual versus budgeted expenditures

•         Correspond with contracts department to manage contractual obligations

•         Work collaboratively with other team members.

•         Performed administrative support as needed

•         Researches and compiles pertinent communications tools that inform and influence selected stakeholders. Works collaboratively with other

•         Plans, designs, tests, deploys, maintains and administers multiple complex network infrastructure systems/environments.

 

 

 

 

 

 

 

 

VCOMM-ENG

Blue Bell PA, 19422

 

Position:  Network Project CoordinatorDates of Employment:  04/2010 to 8/15/2011

 

Duties and Responsibilities:

 

•         Coordinates, designs and procures Network Special and Switched access high level circuits and trunks for Wireless migration from Verizon Wireless (Alltel) Allied Wireless Communications Corp. (AWCC) networks).

•         Manages customer service activation for voice and data services.

•         Supervises and establishes performance objectives for team members.

•         Evaluated team members and provided performance appraisals.

•         Provides additional training, one-one coaching as needed as well as recognizing high performance team member. 

•         Responsible for maintenance inventory of all technical equipment for Allied Wireless’footprint

•         Develops near- and long-range strategies for assigned Network and Facility programs/projects, including evaluating and coordinating Circuit and /BAN Migration for Allied Wireless and Wholesale Carrier Sales/Services.

•         Develops plans to meet program/project requirements, and establishes implementing design criteria, scope of work, critical milestone data, timelines and capital controls.

•         Responsible for initiating, ordering  and tracking  through test and turn-up of multiple Network migration circuits (DS0 through oc192).

•         Managing order workflow to ensure on-time delivery of network infrastructure and circuits to

•         Single Point of Contact between TNS and LEC’s responsible for Status information and problem resolution

•         Managed Network project plans with regard to Wholesale Carrier Sales/Service which include multipoint endpoints.

•         Coordinated Network facility projects, Circuit and /BAN Migration for Allied Wireless

•         Worked with multiple LEC/ILECS to resolve Network circuit design and provisioning issues

•         Plans, designs, tests, deploys, maintains and administers multiple complex network infrastructure systems/environments. Coordinate completion of orders, provide provisioning support to help resolve network outages and issues on behalf of Allied Wireless Communications Corp.(AWCC)

•         Serves as team lead for assigned project(s); collaborating and coordinating with a diverse team of subject matter experts, plans, develops, justifies, and defends highly complex and sensitive programs/projects, makes decisions or recommendations significantly changing, interpreting, or developing important administrative policies and programs.

•         SPOC providing expertise, guidance and direction to implement the required initiatives, process and procedures set by Upper Management

•         Develops performance metrics to measure progress. Advises senior management on resolutions to complex problems regarding program/project planning, risks, schedules, and performance changes.

•         Represents the organization at meetings and conferences, presenting and defending the program details and requirements.

 

 

 

TRANSACTION NETWORK SERVICES

Reston, VA 20191

 

Position:  Network Project CoordinatorDates of Employment:  02/2007 to 12/2009

 

Duties and Responsibilities:

•         Led project teams, evaluated and managed complete Network integration plans and activities including timeframes and budget requirements for approximately endpoints.

•         Coordinated customer Network services including, Provision Long haul, and SS7, FGB, FGD, and DS0-OCxx circuits, SS7 Signaling.

•         Managed multiple network projects, contracts and programs relative to scope, quality, time, and cost, ensuring that customer deliver requirements were met.

•         Coordinated and collaborated with appropriate personnel and organizations on complex program/projects from a broad functional perspective. Represented the organization at meetings and conferences, presenting and defending program details and requirements.

•         Maintained and updated end-user access database system.

•         Technical contact relative to Transaction Network and Local Exchange Carrier’s systems including providing status information and problem resolution to multiple LECS/ILECS

•         Provides high level technical and sales support

•         Single Point of Contact between TNS and LEC’s responsible for Status information and problem resolution

•         Determined program/project life cycle requirements, managed resource allocation, and established and evaluated initiatives to achieve an effective execution plan.

•         Developed performance metrics to measure progress. Advised senior management on resolutions to complex problems regarding program/project planning, risks, schedules, and performance changes.

•         Represented the organization at meetings and conferences, presenting and defending the program details and requirements.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

DISTRICT OF COLUMBIA PUBLIC SCHOOLS

Washington, DC, 20001

 

Position: Agency Telecommunications SpecialistDates of Employment:  04/2001 to 12/2006

Duties and Responsibilities:

•         Evaluated, analyzed, developed, managed and improved communications systems, procedures, and requirements on behalf of the District of Columbia Public Schools.

•         Researched, and evaluated telecommunications requirements and developed integration plans in support of complex project implementation and activities.

•         Lead project teams, managed program activities and developed integration plans within required time frames and within budget.

•         Coordinated installation and integration of Cisco Avvid technology, architecture for voice, video and integrated data for Vo/Ip services.

•         Developed Statements of Work for telecommunications contractual services and activities.

•         Installed telecommunication services for newly constructed schools prior to the scheduled opening dates.

•         Coordinated with Vo/Ip vendors, Network Engineers, Verizon Engineering, and other cabling subcontractors to ensure seamless service migration. 

•         Communication Liaison for new/or existing ISDN voice/data telephone services and /or products between Verizon and District of Public Schools. 

•         Maintained and updated comprehensive faculty database for 65 plus DC public schools and programs in accordance with Local Service Ordering Guidelines, including ensuring end-users had access to complete information relative to publications and directories internal and external to organization.

•         Developed plans to meet program/project requirements, and established implementing design criteria, scope of work, critical milestone data.

•         Communication Liaison between DCPS and Verizon including coordination of status information and problem resolution and coordination of meetings with stakeholders relative to customer service initiatives.

•         Installed, removed, modified and repaired ISDN telephone sets and Verizon’s products and services.

•         Documented and monitored service orders process relative to work performed, and type and location of equipment installed.

•         Maintained Commercial Directory Listings for each DCPS school (over sixty five (65) of the DC public schools and before and after-care programs).

•          Coordinated internal and external client project meetings to efficiently manage all pertinent project elements and to minimize meeting time.

•          Developed cost estimates in concert with customer requirements, contracts specifications, custom billing matrix, and tariff rates.

•          Monitors and provides operator assistance for multi-point conferences, utilizing a variety of connection methods and transports, (list connection methods).

 

 

 

 

 

 

BELL ATLANTIC/VOLT SERVICES 

Silver Spring MD 20904

 

 

Position:  Project ManagerDates of Employment:  06/1999 to 04/2001

Duties and Responsibilities:

•         Implemented, monitored and coordinated conversion of old Legacy billing system to the new regional Billing System (expressTRAK).

•         Identified, monitored and resolved customer production issues, relative to service order requests and its systems.

•         Communications liaison for Livewire, Southern and Northern regions of Bell Atlantic footprint,  expressTRAK, expressView, express Web, SOM and other downstream systems.

•         Coordinated with multiple Business lines and Consumers relative to production conversation goals.

•         Facilitated conversion process (SPOC), including initiating and leading weekly conference calls with customers to provide updates, provide support and ensure all time lines are met.

•         Communicated with various departments and organizations to ensure that customer requirements were met according to specifications and within timeframes and budget constraints and guidelines.

•         Led Performance Requirements Sessions with all customers and team members relative to down stream systems, trouble tickets, and existing as well as new initiatives.

•         Developed, monitored and maintained Production Status Reports.

•         Led project teams and managed, researched, and evaluated telecommunications requirements and developed integration plans in support of complex project implementation and activities, including timeframe and budget estimates that impacted e-Solutions Edge Operations. 

•         Evaluated, revised and implemented improvement initiatives to process orders in expressTRAK, to correct Service Address and Directory listings.

•         Provided customer service training, coaching and monitoring staff adherence, including development of new hire training standards.

•         Developed and revised customer service procedures and policies in support of programs.

•         Communications liaison between other departments, Long distance companies and customers relative to project management initiatives.

 

 

 

 

 

 

 

 

 

EDUCATION AND TRAINING:

Education:

Howard University University of the District of Columbia

Washington, DC 20011Washington, DC 20010

BA (Business), June – 1987AAS (Nursing), May – 1978

Certifications:

Cisco Voip Call Manager (Verisign) Certificate Cisco AVVID Technology

October - 2005September - 2005

 

Skills/Training:

Nortel Key System and Call Center training Cisco AVVID/ Call Center

November 2005October 2005

 

 

 

Hardware/Software: